Terms and Conditions

Effective Date: October 2026 Last Updated: October 2026

Powered by Milo

Definitions

When used in this Agreement, the following capitalized terms, whether singular or plural, are defined as follows:

"Client" means a business or individual that engages the Company for Virtual Assistant Services.

"Company" means Milo ([company legal entity: needs legal input]) and its affiliates, located at [company address: needs legal input], operating the Platform powered by Milo.

"Confidential Information" means any information disclosed by either Party to the other, either directly or indirectly, in any form, including written, oral, and digital information that has commercial and other value in the Disclosing Party's business and is confidential in nature including, but not limited to, business, financial, customer, supplier and product development plans, forecasts, strategies, trade secrets, information on strategic partnerships and alliances and customer relationships, and other technical and business information, oral or visual information that is identified (orally or in writing) as confidential at the time of disclosure or that should, under the circumstances surrounding disclosure, reasonably be treated as confidential.

"Customer Data" means data, content, and information that you or your users submit to, generate within, or process through the Platform, including contracts, timesheets, customer contact information, and operational records.

"Laws" means all applicable laws, statutes, ordinances, regulations, and legal guidelines in every jurisdiction in which either Party conducts business, including, without limitation, those related to consumer protection; unfair, fraudulent, false, or deceptive advertising; cybersquatting; infringement of intellectual property, privacy, publicity rights, and website accessibility; the Federal Trade Commission Act ("FTC Act") and FTC regulations and guidelines; the CAN-SPAM Act of 2003; the Telephone Consumer Protection Act ("TCPA") and regulations relating to the National Do Not Call Registry and applicable state Do Not Call List requirements; the FTC's Telemarketing Sales Rule; state telemarketing laws and regulations; the Truth-in-Lending Act; the Equal Credit Opportunity Act; the Fair Credit Reporting Act; the Gramm-Leach-Bliley Act; the Consumer Financial Protection Bureau rules; Federal Communications Commission regulations; and FTC Guides Concerning the Use of Endorsements and Testimonials in Advertising, all as amended from time to time.

"Platform" means the Milo software platform through which the Company provides its Services, including time tracking, contract analysis, CRM, invoicing, analytics tools, and AI-powered operational assistance.

"Services" means the Virtual Assistant Services and the Platform, together.

"Site" means the websites at justmilo.app and justmilo.app through which the Services are accessed.

"Virtual Assistant" or "VA" means a remote assistant who works through the Company, whether an employee or an independent contractor of the Company.

"Virtual Assistant Services" means the remote administrative, lead sourcing, bookkeeping, pay-per-call administration, secretarial, and related support the Company provides to Clients through its Virtual Assistants.

Other terms are defined throughout this Agreement.

1. Acceptance of Terms

By creating an account, accessing, or using the services provided by Milo ("Company," "we," "us," or "our") through the Milo platform at justmilo.app, justmilo.co, or any subdomain thereof, you ("you" or "your") agree to be bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, you may not access or use the Services.

2. The Platform and Services

2.1 What We Provide

The Company provides Virtual Assistant Services to Clients, supported by the Milo platform. The Platform provides tools including time tracking, contract analysis, customer relationship management (CRM), invoicing, and AI-powered operational assistance.

2.2 Multi-Tenant Architecture

The Platform operates as a multi-tenant system. Each participant's operational data (timesheets, contracts, customer lists, internal communications) is isolated and is not accessible to other participants except as expressly permitted in these Terms.

2.3 Modifications

The Company may modify, add, or remove features at any time. We will provide reasonable notice of material changes that adversely affect functionality.

2.4 AI Acknowledgment

The Platform includes artificial-intelligence features. AI outputs can be incomplete, inaccurate, or wrong. By using the Platform you acknowledge that AI features can make mistakes and that you are responsible for reviewing important outputs before acting on them. You agree not to rely on AI features as a substitute for professional, legal, financial, or medical advice.

General Terms

3. Customer Data and Ownership

(a) Ownership. As between you and the Company, you retain all right, title, and interest in your Customer Data. You grant the Company a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and use Customer Data solely to provide and improve the Services.

(b) Aggregated Data. The Company may collect, generate, and use anonymized, de-identified, and/or aggregated data ("Aggregated Data") derived from Customer Data for any lawful purpose, including operating, maintaining, and improving the Platform; developing new products and features; training machine learning models; producing industry benchmarks and market analyses; and marketing the Services.

(c) Restrictions. The Company will not disclose your raw, identifiable Customer Data to other participants without your express written consent; use your contact information for the Company's own marketing purposes; re-identify anonymized data; or sell raw Customer Data to third parties.

(d) Cross-Participant Insights. You agree that the Company may use Aggregated Data combined across participants to provide insights, benchmarks, and recommendations, provided the data cannot be reasonably attributed to you or your customers.

4. License

The Company grants you a revocable, non-transferable, non-sublicensable, non-exclusive limited license to use the Site and Platform solely for the purpose of utilizing the Services subject to these Terms. You acknowledge you have no right, title, or interest in the Platform software, applications, data, or methods of doing business. You shall not alter, modify, or render inoperable any tags, source codes, links, pixels, or tracking mechanisms provided by the Company.

5. Non-Disclosure and Confidentiality

(a) The Parties agree to treat all information received from the other Party in the strictest confidence from third parties, unless either Party has written consent to disclose. Neither Party shall use Confidential Information for any purpose other than in connection with this Agreement.

(b) If legally compelled to disclose Confidential Information, the compelled Party shall provide prompt written notice and reasonable cooperation to the other Party in opposing disclosure.

(c) The Parties agree that monetary damages may be inadequate for breach of this Section and that injunctive relief may be sought without the necessity of a bond.

6. Non-Circumvent

You agree not to circumvent the Company's relationships with its Virtual Assistants or Clients, including by soliciting, hiring, or contracting directly with any Virtual Assistant introduced to you by the Company, or with any Client of the Company that is known, or should reasonably be known, to have a relationship with the Company. The Company shall be entitled to injunctive relief for breach of this Section.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates and their respective members, managers, directors, officers, employees, and agents from any and all actions, suits, claims, demands, investigations, losses, damages, liabilities, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your breach of any obligation under this Agreement or any signed service agreement; (b) instructions you give to a Virtual Assistant; (c) your negligence, acts, errors, or omissions; or (d) your failure to obtain required consents for recording, processing, or communication of data.

8. Disclaimer of Warranties

THE SERVICES AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE COMPANY IS NOT RESPONSIBLE FOR THE ACCURACY OF AI-GENERATED OUTPUTS INCLUDING CONTRACT ANALYSIS OR OPERATIONAL RECOMMENDATIONS. YOU ARE RESPONSIBLE FOR REVIEWING ALL OUTPUTS BEFORE RELYING ON THEM FOR BUSINESS DECISIONS.

9. Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA, OR INTERRUPTION OF BUSINESS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR AN AMOUNT GREATER THAN THE AMOUNTS RECEIVED FROM YOU IN THE TWELVE (12) MONTHS PRIOR TO THE ACT GIVING RISE TO LIABILITY. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY CONDUCT, ACTION, INACTION, OR FRAUD OF ANY CLIENT, ONLINE USER, OR THIRD PARTY.

10. Termination

(a) Either Party may terminate this Agreement or any signed service agreement by delivering no less than forty-eight (48) hours advance written notice. Obligations continue through the notice period.

(b) The Company may immediately suspend or terminate your participation without notice if you fail to comply with these Terms, any signed service agreement, Laws, or any Company policies.

(c) Upon termination: all outstanding amounts remain due and payable; your access to the Platform ends; the Company will retain Customer Data for thirty (30) days following termination, during which you may request export; thereafter, the Company may delete Customer Data; and Aggregated Data generated prior to termination remains the Company's property.

(d) Sections 3, 5-9, 11, and 12 survive termination.

11. Miscellaneous

(a) Governing Law. This Agreement shall be governed by the laws of the State of [governing state: needs legal input] without giving effect to conflict of laws principles. In the event of any dispute, you agree to submit to exclusive jurisdiction and venue in the courts of [venue county: needs legal input], [governing state: needs legal input].

(b) Jury Waiver. EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT.

(c) Attorneys' Fees. In the event of any dispute, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

(d) Entire Agreement. This Agreement, including any signed service agreement, the Privacy Policy, and any executed addenda, constitutes the entire agreement between the Parties and supersedes all prior agreements.

(e) Assignment. You may not assign this Agreement without the Company's written consent. The Company may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets.

(f) Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

(g) Independent Contractors. The Parties are independent contractors. No agency, partnership, joint venture, or employee-employer relationship is created by this Agreement.

(h) Notices. All notices shall be sent to the addresses submitted when enrolling or creating an account. The Company may communicate electronically with respect to any and all matters relating to the Services.

12. Contact

Questions about these Terms: info@vabees.com

By clicking "I agree," creating an account, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms.